Our Dispensary is committed to providing the very best quality products and customer service and is liable for delivering orders to the purchasers 

We give all our valued customers a 05 days a refund guarantee .However, thanks to the character of the products, which are controlled medications in many countries, there’s a requirement for a few guidelines to be followed.

Following are the cases where a customer can apply for a refund:

Cancellation: If a customer cancels the order within 3 hours of creating the payment. Once the payment has been made and therefore the order has been forwarded to the Shipping Department, no refunds are often issued.

Non-Reception: If an order has not been received by the customer within 04 days of processing the payment, the customer can apply for a refund. However, the subsequent non-reception causes won’t be refunded:

Customer changed his/her address.

Customer provided a wrong address.

The order received the proper address, but there was nobody to say it.

The order received the proper address, but somebody else claimed it.

Ineffective products: We try our greatest to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:

A clear picture of the lab tests report.

A clear picture of the products.

A clear picture of the package (Envelop, box etc.).
Order number.

Proof of Payment (Electronic or physical receipt)

Payments  are often refunded within 05 business days upon completion of the investigation.