Our Dispensary is committed to provide only the very best quality products and customer service and is liable for delivering orders to the purchasers .
We give all our customers a 05 days a refund guarantee . However, thanks to the quality of the products, which are controlled medications in many countries. There’s a requirement for a few guidelines to be followed.
In our dispensary, the following are the cases where a customer can apply for a refund:
Firstly, if a customer cancels the order within 3 hours of creating the payment. Once the payment is made and therefore the order goes immediately to the Shipping Department, no refunds are often issued.
Non-Reception: If an order does not reach the customer within 04 days of processing the payment, the customer can apply for a refund. However, the subsequent non-reception causes won’t be refunded:
Customer changes his/her address.
Customer provides a wrong address.
The order received the proper address, but there is nobody to pick it up.
The order received the proper address, but somebody else claims it.
Ineffective products: We try our greatest to source top-notch products for our valued customers. If a customer claims that the products he/she receives are ineffective, the customer can apply for a refund, given the customer provides us with the following:
Photos of the lab tests report.
Snapshots of the products.
A clear picture of the package (Envelop, box etc.).
Proof of Payment (Electronic or physical receipt).
Payments refunds are often within 05 business days upon completion of the investigation.